FAQ

Frequently Asked Questions

Orders & Shipping

How much does shipping cost?
Shipping is free on every order, worldwide, with no minimum spend.

How long will my order take?
Orders are processed within 1–3 business days and typically arrive within 7–20 business days depending on your location. See our Shipping Policy for full details.

Can I track my order?
Yes. Every order ships with tracking, and we email you a tracking number once your parcel is on its way.

Which countries do you ship to?
We ship worldwide.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed through secure, encrypted checkout.

Is checkout secure?
Yes. Our checkout is fully encrypted, and we never see or store your full card details.

Returns & Refunds

What is your return policy?
Please see our Refund Policy for full details on returns, eligibility and timeframes. If anything is not right with your order, contact us and we will help put it right.

What if my item arrives damaged or faulty?
Contact us as soon as possible with your order number and a photo of the issue, and we will arrange a replacement or refund.

Our Products

Are your health devices easy to use at home?
Yes. Our devices are selected for simple, at-home use, and each one ships with clear instructions.

Are these devices a replacement for seeing a doctor?
No. Our devices are intended for general home health monitoring and personal wellness. They are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional about any health concern, and never start, stop, or change medication or treatment based only on a device reading. Each product page includes full health and safety information.

Contact

How do I get in touch?
Use our Contact page and we will reply as soon as possible. We are always happy to help, before or after your purchase.